If you have a strong background in IT, enjoy leading teams, and have a passion for service excellence----this job may be for you.  We are an 18-year old MSP well established in the local market and locally owned.  We are looking for someone to cultivate a customer-centric service delivery culture.

Job Responsibilities

• Budget responsibility for entire service operations department.
• Member of Executive Leadership Team
• Supervise team of IT professionals including help desk team, project team, and proactive teams
• Maintain high customer retention and measure customer success 
• Collaborate with CIO to implement Nucentric's technology standards across customer base
• Lead overall vision for process improvement for overall MSP service operation
• Review techs’ performance and technical proficiency

• 5 years of experience managing diverse team of IT professionals
• 5 years of experience in IT service delivery
• 2 years of experience in MSP industry preferred

Compensation

• $75,000 to $90,000 + quarterly bonus plan + car allowance + cell phone allowance

Benefits

• Fully paid BCBS health insurance for employees
• IRA with employer matching
• Long-term disability
• Short-term disability
• 24x7 Telehealthcare
• Paid training benefit
• Paid holidays
• PTO
• Laptop and carrying case provided